REFUND POLICY
This Refund Policy explains when refunds are available for rental bookings and vehicle purchases made through Torque.
LAST UPDATED 01 APRIL 2026
1. Rental Bookings
A rental booking may be cancelled without charge up to 48 hours before the agreed collection time.
Cancellations made within 48 hours of collection are charged for one rental day. No charge applies where we are unable to supply the reserved vehicle.
2. Deposits
Security deposits are held for the duration of the rental and released within five business days of the vehicle being returned and inspected.
Where a deduction is required for damage, excess mileage or fuel, an itemised statement is issued with the relevant photographs and charges.
3. Vehicle Purchases
A deposit on a purchase is refundable until the order is confirmed in writing and documentation has begun.
Once a vehicle has been registered or delivered, the sale is final except where a statutory right to cancel applies.
4. Non-Refundable Items
Administration fees, registration costs and third-party insurance charges are non-refundable once incurred on your behalf.
Any such amount is identified separately on your quotation before you confirm.
5. How Refunds Are Issued
Approved refunds are returned to the original payment method within ten business days.
We will confirm by email once a refund has been authorised, and can provide a transaction reference on request.
6. Requesting a Refund
Refund requests can be submitted through the contact page with your agreement number and the reason for the request.
Our team acknowledges every request within one business day and confirms the outcome in writing.
Need to request a refund?
Send your agreement number and the reason for the request. We acknowledge every request within one business day.